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Q: How do I place an order? A: You can simply browse our online site or use the search functions to locate your items of interest. When you come across an item you wish to order please do the following:
Q: Can I order by phone? A: Sorry, but we do not accept telephone orders. Q: What are my payment options? A: We currently accept the following forms of payment online:
Q: Can I pay for my order using a combination of Paypal and gift certificate(s)? A: You are certainly free to pay the balance of an order with Paypal. Please keep in mind, however, that even if the Paypal portion of the payment has already been received, the order will NOT be processed until we physically receive the gift certificate by mail. Q: What is a pick-up order? A: If you select to Pick-Up your order as your shipping method, we will not ship your order. We will hold your Order in our Toronto retail store for you to come by and pick up. Q: How will I know if my order went through or not? A: If you get redirected to the PURCHASE SUCCESSFUL page after you have completely checked-out, your order was successfully processed. BUT, if you do not receive an automatically generated order confirmation, then you have provided us with an inaccurate email address. If that is the case please contact us with your correct email address, quoting the order number. Q: What are my shipping options? A: We provide the following shipping methods. Please indicate which method you wish to use when ordering and the exact shipping charge will be given to you upon order confirmation. Within Canada To United States & Overseas Note to all US & Overseas customers:
Q: Is every item on the website available? A: We do our best to keep our online catalog as up to date as possible BUT we cannot guarantee that merchandise listed on our website will be in stock. Inventory can change significantly from day to day, since we also run a retail store location. We will inform you of what is in stock or discontinued with the order confirmation. However, we no longer will back order items that are not available. If you wish to re-order the missing items in the future, please submit a new order to us. Q: What is your return and exchange policy? A: Exchanges
Refunds
Q: What is your claim policy for unreceived gift certificates? A: In the case of an unreceived gift certificate, please contact order@kikiwai.com with your order number and the exact situation. Your claim will then be dealt with accordingly. All claims of unreceived gift certificates must be received within TWO months of the ordering date. Any claims after that date will not be accepted. Q: Do you accept international orders? A: Yes, we accept international orders. Please note that any international delivery, any customs fees or import taxes charged by your government are the responsibility of the customer. Q: Do you take special orders for products not listed in your online catalog? A: We will accept special orders for merchandise not listed on our product list from customers in our retail store location in Chinatown, Toronto ONLY. We do not accept special orders online! However, we make NO guarantee about whether we can find the item or when we will be able to obtain the special ordered merchandise (although a rough estimate would be between 4 - 8 weeks). How to place a special order:
Q: What is your privacy policy? A: Kikiwai is committed to protecting your privacy. We will not share or sell any information collected on our web site to a third-party. Our detailed Privacy Policy will be available soon. |
